REFUND & CANCELLATION POLICY
Last updated June 25, 2026
This policy applies to all photography sessions booked with Pelican Portraits (“we,” “us,” or “our”). By paying your booking fee, you agree to the terms outlined below.
1. BOOKING & PAYMENT
- A non-refundable booking fee is required to secure your session date.
- The remaining balance is due in full before the day of your session, unless other arrangements have been made in advance.
- Business/team clients may request Net-30 invoicing, at our discretion.
Late Payment (Net-30 / Invoiced Clients)
If an invoice is not paid within the agreed terms:
- A late fee will be applied to the outstanding balance.
- Final images and files will be withheld until payment is received in full.
2. RESCHEDULING
We understand plans change. Each booking includes:
- Up to 2 free reschedules, provided you notify us at least 72 hours (3 business days) before your scheduled session.
- Reschedule requests made with less than 72 hours’ notice will be treated as a cancellation (see Section 3 below).
- After 2 reschedules, any additional date changes will be considered a new booking and may require an additional booking fee at our discretion.
Weather
For outdoor sessions, weather that would reasonably interfere with the shoot (e.g. rain, severe conditions) will not count against your reschedule notice period or limit — we’ll work with you to find a new date. Refunds are not issued for weather-related rescheduling, as the booking fee secures your time and date regardless of conditions.
3. CANCELLATIONS
- The booking fee is non-refundable under all circumstances. We may, at our sole discretion, make exceptions on a case-by-case basis.
- If you cancel after paying your remaining balance, the balance will be refunded minus a cancellation fee of 15% of the total booking value, or $100, whichever is greater, to cover the time and scheduling impact.
- No-shows (failure to attend your session without prior notice) will be treated the same as a same-day cancellation, and the above terms apply.
4. CANCELLATIONS BY PELICAN PORTRAITS
In the rare event that we need to cancel your session (due to illness, emergency, equipment failure, or other unforeseen circumstances):
- We will offer to reschedule your session as a priority, at the earliest mutually available date.
- If rescheduling isn’t possible or isn’t a good fit for you, you will receive a full refund, including the booking fee.
5. FINAL IMAGES & CLIENT SATISFACTION
- Individual clients: If you’re not satisfied with your final images, we offer a free reshoot to make it right.
- Business/team clients: Concerns about final deliverables will be handled on a case-by-case basis; please contact us directly to discuss.
6. QUESTIONS
If you have questions about this policy or a specific situation not covered here, please contact us at austin@pelicanportraitsoc.com or 949-791-4401 before booking or as soon as possible after an issue arises. We want this process to feel fair, and we’re happy to talk through unusual circumstances.
